General Policies

All Sales Final

All sales are final. We do not accept returns or exchanges on service, bikes, parts, or accessories.

A non-refundable diagnostic fee is required before we evaluate any electronic issue.
Repairs are not guaranteed on brands we do not sell.
Parts must be paid in full before ordering. Special-order parts are non-refundable.
Diagnostic timelines vary and may take 1–3 weeks or longer.
Time estimates are provided based on available information but are not guaranteed.
Battery diagnostics are external only. We do not open or repair internal battery components.
Storage fees apply to any bike not picked up within 7 days of notification.
After 30 days from notification of completion or notification of pick up, the bike may be considered abandoned at our discretion.
We are not the manufacturer and cannot guarantee the functionality of their parts.
A key and charger must be provided with your bike.
Battery disposal incurs a fee.

A diagnostic fee is required before evaluating any mechanical issue.
Wear items are not guaranteed for longevity. Examples include brake pads, rotors, chains, grips or bar wrap, tires, tubes, spokes, cables, housing, cassettes, and freewheels.
If concerns arise within one week of service, we may reassess the issue as a courtesy if applicable.
Parts must be paid in full before ordering. Special-order parts are non-refundable.
Mechanical and electrical diagnostics are billed at a flat rate.
We cannot guarantee that parts will remain noise-free.

Any bike, part, or accessory ordered specifically for a customer is considered a special-order item.
Special-order items require full payment at the time of order.
Special-order items are non-refundable and cannot be returned.
We only order bikes from manufacturers for which we are an authorized dealer.

No test rides with children or additional passengers on the bike.
Helmets are offered but not required. Riders are responsible for their own safety.
A valid ID and cell phone are required for all test rides.
Some models require a refundable cash hold.
Customers are responsible for any damage incurred during a test ride.
Limit of three test rides per customer per day.

We are familiar with and have serviced many brands that are no longer active in the market, including: